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The player from Germany is struggling to complete the KYC. The casino required proof of address, but those provided by the player haven’t been accepted. The issue was successfully resolved, the player received his funds.
The player from Germany is experiencing difficulties withdrawing his winnings due to incomplete bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.
The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
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The player from Switzerland is experiencing difficulties withdrawing her winnings due to ongoing verification. Player’s complaint has been resolved successfully.
The player from Italy, after accumulating a total balance of 16,000€, had his withdrawal request denied due to additional account verification requirements, despite his account having been verified multiple times already.
The player from Germany requested a withdrawal, but it was delayed due to unfinished KYC. The player informed us, this issue was resolved.
The player from Germany is experiencing issues while accessing the website. The player later confirmed that the issue was resolved.
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We had facilitated communication between the player and the casino. After some delay, the casino had reopened the player's account and restored the balance. The player confirmed they had successfully received all their money back. The issue had been resolved satisfactorily.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
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The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.